What is iPay Solutions Direct Deposit Program?
How does iPay Solutions Direct Deposit Program work?
What costs are associated with this service?
How long does it take to get set up for iPay Solutions Direct Deposit Program?
Is it safe?
What should I do if I have difficulty posting a payment due to incorrect information (due to wrong customer account number, for example)?
How will I know that payment detail information is available for retrieval?
What time of day can I expect to receive the email notification?
What time of day will the posting information be available?
How long is my payment detail information available?
What are the support hours for iPay Solutions Direct Deposit Program customers?
Phone: 1-866-851-4729 Ext. 701333
Email:
Q. What is iPay Solutions Direct Deposit Program?
A. iPay Solutions Direct Deposit Program, also known as MARS - the Merchant Account Retrieval System, was designed to provide you with a fast, secure and efficient method to receive your consumers' payments, by providing you with Direct Deposit of bill payments rather than paper checks.
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Q. How does iPay Solutions Direct Deposit Program work?
A. When your customer creates a payment through our online bill pay site, we post a Direct Deposit (ACH credit) transaction to your local bank account. We also send you an e-mail notifying you of the payment, and directing you on how to retrieve a payment details on the Direct Deposit / MARS web site so you know which of your customers' are paying you and how much.
To ensure receipt of our notification, please do not filter emails from .
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Q. What costs are associated with this service?
A. We charge absolutely no fees for this service. It is possible that your local bank has a charge for receiving a Direct Deposit (ACH) payment.
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Q. How long does it take to get set up for iPay Solutions Direct Deposit Program?
A. You can be setup in as little as one day with the ability to retrieve the payment detail file the next business day.
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Q. Is it safe?
A. Your security is important not only to you, but to us as well. The iPay Solutions Direct Deposit Program / MARS web site is password protected. All information sent to and from the MARS web site is encrypted and sent through a secure internet connection.
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Q. What should I do if I have difficulty posting a payment due to incorrect information (due to wrong customer account number, for example)?
A. We encourage you to contact us so that future payments reflect accurate detail information. We view this as a partnership and want to work together to provide the most accurate information available.
If the account numbers that you assign to your customers have a pattern (for example, always seven digits long), we can create a mask which enforces the rules you have specified and we will not send payments to you electronically if they do not meet this criteria. To establish a mask for your account numbers, please contact us at 1-866-454-6277 or .
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Q. How will I know that payment detail information is available for retrieval?
A. You will be notified by email that there is payment detail information available for retrieval.
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Q. What time of day can I expect to receive the email notification?
A. You can expect to see an email from in the early evening. While this often is before 6:00 p.m. ET, the email may be delivered later in the evening than that, depending on volumes and other factors.
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Q. What time of day will the posting information be available?
A. Posting information will usually be available in the early evening (Eastern Time). While this often is before 6:00 p.m. ET, the posting information may be available later in the evening than that, depending on volumes and other factors (Note: The Direct Deposit will post to your local bank account on the next business day.)
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Q. How long is my payment detail information available?
A. Your payment detail information is available for 30 business days. To retrieve payment detail information older than 30 days, contact a MARS electronic payment specialist at 1-866-454-6277 or .
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Q. What are the support hours for iPay Solutions Direct Deposit Program customers?
A. MARS Electronic Payment Specialists are available to assist you Monday through Friday, 7:30 a.m. ET to 4:30 p.m. ET excluding major holidays.
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