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Bill Pay User Terms
This is a binding agreement (the "Agreement") between you (collectively, "you," "your," and each individual who is otherwise authorized to use Bill Pay) and Centennial Bank (collectively, "Centennial Bank," "we," "our," or "us.'). We provide access to you to use Centennial Bank's bill paying service, Bill Pay, which allows you to direct Centennial Bank to make payments from your designated checking account (the "Payment Account") to payees (anyone, including Centennial Bank, you designate and Centennial Bank accepts as a "Payee") you choose in accordance with this Agreement.
Some Bill Pay payments are processed by Electronic Fund Transfers ("EFT Payments"). Please see the Electronic Fund Transfers Disclosure Statement, available here Electronic Fund Transfers, or received when you opened your Centennial Bank account, which discloses important information concerning your rights and obligations.
This Agreement is in addition to other agreements between Centennial Bank and you, including but not limited to (and if applicable), checking, savings, other deposit account Agreements, credit card Agreements, loan and line of credit Agreements, and Terms of Use, as each may be modified from time to time. This Agreement may be amended from time to time at Centennial Bank's discretion.
Bill Pay Service Fees
The fee to use the Bill Pay Service shall be determined by Centennial Bank. Please refer to Centennial Bank's most recent SCHEDULE OF FEES, available here Schedule of Fees, for details.
The Bill Paying Process
Single Payments. A single or one-time Bill Pay payment will be processed on the business day (generally Monday through Friday, except certain holidays) that you designate as the payment's processing date, provided the payment is submitted prior to the Bill Pay Service's daily cut-off times ("Cut-off Times') on that date. The daily Cut-off Times, which are determined by Centennial Bank, are 7:00 a.m. CST and 2:00 p.m. CST.
A single payment submitted after the Cut-off Times on the designated process date will be processed on the next business day. That cut-off time is 7:00 a.m. CST. If you designate a non-business date (generally weekends and certain holidays) as the payment's processing date, the payment will be processed on the first business day following the designated processing date. Centennial Bank reserves its right to change the Cut-off Times by giving you notice if the Cut-off Times change.
Recurring Payments. Recurring Bill Pay payments will be processed on the dates you designate in the Bill Pay System, unless the designated date falls on a non-business day resulting in your payment being processed on the next business day. A recurring payment is processed and automatically rescheduled through the Bill Pay System based on your selected frequency settings for the recurring Bill Pay payment. Depending upon the frequency setting you choose, the Bill Pay System calculates a processing date for each occurrence of the payment. If the calculated processing date is a non-business date, such as a weekend or certain holidays, the Bill Pay System will adjust the date to either the first business date prior to the calculated processing date
or the first business date after the calculated processing date. Refer to User Instructions for further information related to varying end-of-month processing dates and expedited payments.
Scheduling Bill Pay Payments. YOU MUST ALLOW AT LEAST FIVE (5) BUSINESS DAYS, PRIOR TO THE DUE DATE, FOR EACH BILL PAYMENT (SINGLE OR RECURRING PAYMENTS) TO REACH THE PAYEE. It is your responsibility to schedule recurring payments. Due to circumstances beyond our control, some Payees take longer to post payments than others. Centennial Bank suggests sending your first payment ten (10) business days in advance of the due date. After your first payment has posted you will have a better understanding of how much time to allow for each Payee to receive payment using the Bill Pay Service.
When you have scheduled a Bill Pay payment (single or recurring payments), you authorize Centennial Bank to debit your Payment Account and remit funds on your behalf. You certify that your Payment Account is an account from which you are authorized to make payments, and any payment you make through the Bill Pay Service will be debited from this account. You also authorize the credit of returned payments from using the Bill Pay Service to be re-deposited into your payment account.
Changing or Cancelling Bill Pay Payments. A Bill Pay payment must be changed or cancelled one (1) business day prior to the scheduled processing date. A Bill Pay payment not changed or cancelled one (1) business day prior to the scheduled processing date will be processed according to your designations in the Bill Pay Service on the scheduled payment date.
Any Bill Pay payment can be changed or canceled, provided you access the Bill Pay Service prior to the cut-off time on one (1) business day prior to the business day the Bill Payment is scheduled to be initiated.
Availability of Funds
You agree to have available and collected funds on deposit in the Payment Account you designate in the Bill Pay Service in amounts sufficient to pay for all Bill Pay payments you requested, as well as, any other payment obligations you have to Centennial Bank. Centennial Bank reserves the right, without liability, to reject or reverse a Bill Pay payment if you fail to comply with this requirement or any other terms of this Agreement. IF YOU DO NOT HAVE SUFFICIENT FUNDS IN THE PAYMENT ACCOUNT, AND CENTENNIAL BANK HAS NOT EXERCISED ITS RIGHT TO REVERSE OR REJECT A BILL PAY PAYMENT, YOU AGREE TO PAY CENTENNIAL BANK FOR SUCH PAYMENT OBLIGATIONS ON DEMAND. YOU FURTHER AGREE CENTENNIAL BANK, AT ITS OPTION, MAY CHARGE ANY OF YOUR ACCOUNTS WITH CENTENNIAL BANK TO COVER SUCH PAYMENT OBLIGATIONS FOR PAYMENTS MADE ON YOUR BEHALF BY CENTENNIAL BANK THROUGH THE BILL PAY SERVICE. CENTENNIAL BANK WILL TAKE THIS MONEY ON THE "PROCESSING DATE".
The Bill Pay vendor reserves the right to select the method in which to remit funds on your behalf to your Payee.
CENTENNIAL BANK WILL NOT BE LIABLE for any transaction if: 1) you do not have enough money in your Payment Account to complete the Bill Pay payment transaction; 2) a legal order prohibits withdrawals from your Payment Account; 3) your Payment Account is closed or has been frozen; 4) the Bill Pay payment transaction would cause your Payment Account balance to go over the credit limit for any credit arrangement set up to cover overdrafts; 5) you, or anyone you allow, commits fraud or violates any law or regulation in connection with Online Banking or Online Financial Services; 6) any electronic terminal, telecommunication device or part of the electronic fund transfer system is not working properly; 7) you did not provide Centennial Bank with complete or correct payment or transfer information; 8) you did not properly follow the instructions for use of Online Banking or Online Financial Services; 9) you knew that Online Banking and/or the Online Financial Services were not operating properly at the time you initiated the transaction or payment; 10) there is postal delay; or 11) circumstances beyond Centennial Bank's control (including, but not limited to, fire, flood, or improper transmission or handling by a third party) that prevent, hinder or delay the transaction.
Returned Bill Pay Payments
In using the Bill Pay Service, you agree that the Bill Pay Service and/or the United States Postal Service may return payments for various reasons, such as, but not limited to, the Bill Pay Service Payment Account or Payee account number is not valid or incorrect/insufficient address; the Bill Pay Service is unable to locate a Payment Account or Payee account; or, the Payee account is paid in full. The Bill Pay Service will use its best efforts to research and correct the returned payment, or void the payment and credit your Payment Account. You may receive notification from the Bill Pay Service.
Stop Payments
Stop Payment on Check Bill Payment. See the Consumer Account Agreement.
To place a stop payment order on a preauthorized EFT Payment in Bill Pay, call Centennial Bank's Customer Care Center at (888) 372-9788 at least three (3) business days before the scheduled transfer date. When you call, please provide: 1) your name and the account number associated with the transfer (i.e., the Payment Account number); 2) the exact name of the Payee; 3) the exact Bill Pay payment amount; and 4) the scheduled processing date. If you do not provide correct and complete information, we may not be able to stop payment of the preauthorized EFT Payment. If we pay a preauthorized EFT Payment despite a valid stop payment order, we may require you to provide us with an affidavit describing in detail the dispute.
If you have told us in advance to make a regular payment out of your Payment Account, you can stop any preauthorized payment by calling Centennial Bank's Customer Care Center at (888) 372-9788 or write us at Centennial Bank, P.O. Box 966, Conway, Arkansas 72033, in time for us to receive your request three (3) business days or more before the Bill Pay payment is scheduled to be made by the Bill Pay Service. If you notify us of the request for stop payment by phone, we may also require you to put your request in writing and provide the written notice to us within fourteen (14) days after you call Centennial Bank's Customer Care Center. You may be charged a fee for placing a stop payment. Please refer to the SCHEDULE OF FEES, available here Schedule of Fees, for more information.
Centennial Bank's Liability for Failure to Stop Payment of Preauthorized Payment. If you order us to stop a preauthorized payment three (3) business days or more before the preauthorized payment is scheduled to be made, and we do not stop the payment, we will be liable for your losses or damages.
Acknowledgments and Agreements. You agree to indemnify and hold us harmless from and against any loss incurred by us if we do not pay a preauthorized EFT Payment because: 1) any of the information relied upon in the stop payment order is incorrect or incomplete; or 2) a valid stop payment order is in effect.
Termination
Centennial Bank has the right to terminate this Agreement at any time. You may terminate this agreement by written notice to Centennial Bank. Centennial Bank is not responsible for any Bill Pay payment authorized by you and processed before Centennial Bank has a reasonable opportunity to act on your termination request. You remain obligated for any Bill Pay payments designated by you through the Bill Pay Service and made by Centennial Bank on your behalf.
Unauthorized Transaction or Fraudulent Activity - Liability for Consumer Accounts.
You should notify us immediately if you believe anyone has improperly obtained your confidential or proprietary online banking identification or password or other security credentials ("Security Credentials") which you access through the Bill Pay Service, including Centennial's Website or Mobile Services, or if you suspect any unauthorized transaction or other fraudulent activity in your account(s). Report any unauthorized transaction or other fraudulent activity by calling your branch office shown on your periodic statement or Centennial Bank's Customer Care Center Monday through Friday, at (888) 372-9788 during the hours of 7:00 a.m. to 7:00 p.m. CST and 8:00 a.m. to 2:00 p.m. CST on Saturdays. Additionally, you may notify us of any unauthorized transaction or other fraudulent activity by writing us at Centennial Bank, P.O. Box 966, Conway, Arkansas 72033.
If your Security Credentials have been compromised and you notify us within two (2) business days of discovering any unauthorized transaction or other fraudulent activity, your maximum liability for loss is the lesser of $50 or the total amount of the unauthorized transfer(s) or other fraudulent activity.
If you do not notify us within two (2) business days after discovering the unauthorized transaction or other fraudulent activity you could be liable for loss for up to $500, if we could have stopped the unauthorized use of your accounts had we received notice from you in a timely manner.
You should contact us, as soon as you identify any errors, discrepancies, unauthorized transaction or other fraudulent activity in your account statement or transaction record, or if you need any information about a transaction listed on the account statement or transaction record. You must notify us no later than sixty (60) calendar days after we transmitted to you the first account statement on which the unauthorized transaction or other fraudulent activity appeared. If you notify us of an unauthorized transaction or other fraudulent activity verbally, we may require that you send us your complaint or question in writing or electronically within ten (10) business days. If you fail to notify us of an unauthorized transaction or other fraudulent activity within the sixty (60) day period after we transmitted to you the first account statement or transaction record on which the unauthorized transaction or other fraudulent activity appeared, you may not recover any of the money you lost through an unauthorized transaction or other fraudulent activity, if we can establish that the loss could have been avoided had you notified us within the time specified here. We may extend these time periods for extenuating circumstances, such as out-of-town travel or extended hospital stays.
Error Resolution for Consumer Accounts When you report a problem or discrepancy, please: 1) tell us your name and account number; 2) describe the error or the transaction you are unsure about, and explain why you believe it is in error or what additional information you need; 3) tell us the dollar amount of any suspected error; and 4) for a Bill Pay payment, tell us the number of the Payment Account used to pay the bill, the applicable Payee name and account number, the date the payment was sent, the payment amount and the payment reference number.
We will attempt to tell you the results of our investigation within ten (10) business days, or twenty (20) business days in the case of point of sale or international transactions, after we hear from you. However, we may take up to forty-five (45) days, or ninety (90) days in the case of point of sale or international transactions, to investigate your complaint or question. In this case, we may provisionally credit your Payment Account so that you have use of the money during the time it takes us to complete our investigation. If you fail to provide your complaint or question in writing within ten (10) business days of a request from us to do so, we reserve the right to not credit your account. If we confirm an error, we will correct your account record within ten (10) business days, or twenty (20) business days in the case of point of sale or international transactions. If we determine that there was no error, we will send you a written explanation within three (3) business days after we conclude our investigation and will debit any interim amounts credited to your Payment Account. You may request copies of any documents that we use in our investigation.
Confidentiality
Information about your Payment Account(s) or the Bill Pay payments you initiate will be disclosed to third parties, including Centennial Bank affiliates, only if at least one of the following applies: 1) if it is necessary to complete a Bill Pay payment; 2) if it is necessary to verify the existence and condition of your Payment Account to a consumer reporting agency or merchant; 3) if it is necessary to comply with a governmental agency, court order, or lawful subpoena, or to a person authorized by law to inspect or review our records in the course of such person's official duties; 4) if it is necessary to respond to any attorney or collection agent of the Centennial Bank; 5) if it is necessary to respond to an employee or outside auditor of the Centennial Bank solely for the purpose of an official audit or accounting, or to any other person for the purpose of servicing your Payment Account relationship, including preparation of the periodic statement of account, but only to the extent actually necessary to accomplish such purposes; 6) if permission is given by you, which we may require to be in writing; 7) if it is necessary to collect information for internal use, the use of our service providers, and our servicing agents and contractors concerning Centennial Bank; 8) if it involves a claim by or against us concerning a deposit to or withdrawal from your Payment Account; or 9) where otherwise required or permitted under state or federal laws, rules, and/or regulations.
Applicable Rules, Laws, and Regulations
This Agreement shall be governed by and construed in accordance with the laws of the State of Arkansas, without regard to its conflicts of laws provisions or your actual state or country of residence, and applicable federal law. For purposes of any action, suit, or proceeding arising out of this Agreement, you expressly submit to the jurisdiction of all federal and state courts located in the State of Arkansas. This Agreement and any Separate Terms of Use, when applicable, constitute the current, sole, and entire agreement between you and Centennial Bank with respect to the use of the Bill Pay Service.
Mandatory Arbitration/Waiver of Jury Trial
You agree that any claim, dispute, or controversy based on contract, tort, statute, or otherwise, (each, a "Claim"), except for those specifically excluded below, involving your access or use of the Bill Pay Service, between you and us will be resolved by mandatory, binding arbitration. Arbitration refers to a way of deciding disputes by a neutral person called an arbitrator. An arbitrator follows less formal procedures than a judge follows in a court of law. An arbitrator decides the dispute with a binding award, meaning the award has the same obligatory effect as a decision by a court. A court may enforce an arbitration award, but a court's review of an arbitration award is limited. Because Claims will be resolved by arbitration, neither you nor we will have the right to: 1) have a court or a jury decide any Claim; 2) join or consolidate a Claim with claims of any other person; 3) participate in a class action in court or in class action arbitration; or 4) engage in information-gathering (discovery) to the same extent as in court. The right to appeal is more limited in arbitration than in court, and other rights in court may be unavailable or limited in arbitration. Also, to the extent allowed by law, the validity, scope, and interpretation of this Agreement is to be resolved by neutral, binding arbitration.
The following Claims, proceedings, or remedies are not subject to, and are therefore excluded from, this agreement to arbitrate: 1) remedies in small claims court for Claims within that court's jurisdiction, unless the Claims are transferred, removed, or appealed to a different court (if so, either you or we can require the transfer of these Claims to arbitration); 2) provisional judicial remedies; 3) the exercise of self-help remedies and measures that do not involve a court or arbitration, including, but not limited to, our right to set-off against your account; or 4) compliance with other contractual or mandatory regulatory procedures before a Claim may be brought to arbitration.
To the extent permitted by applicable law for any matters not submitted to arbitration, you and we knowingly, voluntarily, intentionally, and irrevocably: 1) waive the right to a trial by jury in respect to any litigation arising from, or relating in any way to any Claim or any other dispute or controversy between you and us; and 2) agree that any such litigation will proceed on an individual basis and will not proceed as part of a class action. You and we also agree that Claims are to be heard and decided by one (1) arbitrator only, only on an individual basis, and not as class arbitration.
The arbitration will be conducted by, and pursuant to, the rules of the American Arbitration Association (AAA). If the AAA is unavailable, unable, or unwilling to accept and administer the arbitration of any Claim or any appellate proceeding, then the arbitration will be administered by JAMS. If AAA and JAMS are unavailable, unable or unwilling to serve as arbitrator of the Claim, and the parties are unable to agree upon another arbitrator within thirty (30) days after each of AAA and JAMS have advised you and us that they are unavailable, unable, or unwilling to serve as arbitrator of the Claim, you and we may agree upon another administrator or, if you and we are unable to agree, you or we may petition a court of competent jurisdiction to appoint an independent and impartial arbitrator under the Federal Arbitration Act, Title 9 of the United States Code, and such court shall appoint an independent and impartial arbitrator to hear such Claim. In the event a court appoints an arbitrator, the arbitration will be conducted pursuant to the rules of the AAA. If a face-to-face arbitration hearing will be held, unless you and we agree otherwise, the hearing will be carried out in the federal judicial district where you live, or if you live outside the continental United States, at a location that you and we agree to, or if we are unable to agree, in Atlanta, Georgia.
This arbitration provision shall survive the closing of your account, your death, your bankruptcy, or the termination of any relationship between you and us for any reason. The parties acknowledge and agree that the waiver of jury trial and waiver of class action provision shall remain valid under all circumstances.
Limitation on Liability
In no event will Centennial Bank, its subsidiaries or their licensors, partners, suppliers, service providers, employees, agents, officers, or directors be liable for damages of any kind, under any legal theory, arising out of or in connection with your use, or inability to use the Bill Pay Service including any direct, indirect, special, incidental, consequential or punitive damages, including but not limited to, personal injury, pain and suffering, emotional distress, loss of revenue, loss of profits, loss of business or anticipated savings, loss of use, loss of goodwill, loss of data, and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable. The foregoing does not affect any liability which cannot be excluded or limited under applicable law.
Waiver
Centennial Bank shall not, by the mere lapse of time, without giving notice or taking other action, be deemed to have waived any of its rights under this Agreement. No waiver by Centennial Bank of a breach of this Agreement shall constitute a waiver of any prior or subsequent breach of this Agreement.
Force Majeure
Neither party shall be liable for any loss nor damage due to causes beyond its control, including fire, explosion, lightning, pest damage, power surges or failures, strikes or labor disputes, water, acts of God, acts of terrorism, the elements, war, civil disturbances, acts of civil or military authorities or the public enemy, inability to secure raw materials, transportation facilities, fuel or energy shortages, acts or omissions of communications carriers, or other causes beyond that party's control (a "force majeure event"). Either party may terminate this Agreement immediately on written notice if the other party is prevented from performing its obligations under this Agreement for a period of more than thirty (30) days due to the reasons set forth in this subsection.
I HAVE READ AND UNDERSTAND THE FOREGOING AGREEMENT AND AGREE TO BE BOUND BY ALL ITS TERMS.
Electronic Fund Transfer Disclosure
For purposes of this disclosure the terms "we", "us" and "our" refer to Centennial Bank. The terms "you" and "your" refer to the recipient of this disclosure.
The Electronic Fund Transfer Act and Regulation E require institutions to provide certain information to customers regarding electronic fund transfers (EFTs). This disclosure applies to any EFT service you receive from us related to an account established primarily for personal, family or household purposes. Examples of EFT services include direct deposits to your account, automatic regular payments made from your account to a third party and one-time electronic payments from your account using information from your check to pay for purchases or to pay bills. This disclosure also applies to the use of your consumer debit card (hereinafter referred to collectively as "Debit Card") at automated teller machines (ATMs) and any networks described below.
This disclosure contains important information about your use of EFT services provided by Centennial Bank in relation to accounts established primarily for personal, family or household purposes. Please read this document carefully and retain it for future reference.
DEFINITION OF BUSINESS DAY. Business days are Monday through Friday excluding holidays.
DEBIT CARD SERVICES. The services available through use of your debit card are described below.
CONSUMER DEBIT CARD SERVICES:
* You may withdraw cash from your checking account(s), savings account(s), money market account(s), and NOW account(s).
* You may make deposits into your checking account(s), savings account(s), money market account(s), and NOW account(s).
* You may transfer funds between your checking and savings accounts, checking and money market accounts, checking and NOW accounts, savings and money market accounts, savings and NOW accounts, NOW accounts and money market accounts, and you may pay bills directly from your checking account in the amounts and on the days you request.
* You may make balance inquiries on your checking account(s), savings account(s), money market account(s), and NOW account(s).
* You may use your card at any merchant that accepts Mastercard debit cards for the purchase of goods and services.
ATM SERVICES.
NETWORK. Your ability to perform the transactions or access the accounts set forth above depends on the location and type of ATM you are using and the network through which the transaction is being performed. A specific ATM or network may not perform or permit all of the above transactions.
You may access your Debit Card through the following network(s): MasterCard, NYCE.
ATM FEES. When you use an ATM not owned by us, you may be charged a fee by the ATM operator or any network used, and you may be charged a fee for a balance inquiry even if you do not complete a fund transfer.
OTHER ATM SERVICES. In addition, you may perform the following transactions: When making a check deposit at a Centennial Bank ATM that is Deposit Automation enabled, there will be a $5,000 aggregate deposit limit per debit card per calendar day. Each check deposit will have a 30 check limit per transaction. Each cash deposit will have a 50 bill limit per transaction.
POINT OF SALE TRANSACTIONS. Listed below is the card you may use to purchase goods and services from merchants that have arranged to accept your card as a means of payment (these merchants are referred to as "Participating Merchants"). Some Participating Merchants may permit you to receive cash back as part of your purchase. Purchases made with your card, including any purchase where you receive cash, are referred to as "Point of Sale" transactions and will cause your "designated account" to be debited for the amount of the purchase. We have the right to return any check or other item drawn against your account to ensure there are funds available to pay for any Point of Sale transaction. We may, but do not have to, allow transactions which exceed your available account balance or, if applicable, your available overdraft protection. If we do, you agree to pay the overdraft.
The following card and the corresponding designated account(s) may be used for Point of Sale transactions:
* consumer debit card: Checking account(s), NOW account(s), and Money Market account(s).
Your Debit card may also be used to obtain cash from your designated account(s) at participating financial institutions when so authorized under the terms of your Account Agreement.
Any ATM/Debit Card issued against your account(s) unused for a period of twelve months will be closed and access to your account(s) removed.
CURRENCY CONVERSION - Mastercard If you perform transactions with your card with the Mastercard logo in a currency other than US dollars, Mastercard International Inc. will convert the charge into a US dollar amount. At Mastercard International they use a currency conversion procedure, which is disclosed to institutions that issue Mastercard. Currently the currency conversion rate used by Mastercard International to determine the transaction amount in US dollars for such transactions is generally either a government mandated rate or wholesale rate, determined by Mastercard International for the processing cycle in which the transaction is processed, increased by an adjustment factor established from time to time by Mastercard International. The currency conversion rate used by Mastercard International on the processing date may differ from the rate that would have been used on the purchase date or the cardholder statement posting date.
IMPORTANT ADDITIONAL FEE NOTICE. Mastercard charges us a Currency Conversion Fee of 1% of the transaction amount for performing currency conversions and a Cross-Border Fee of 1% of the transaction on all cross-border transactions (even those with no currency conversion). Therefore, you will be charged 1% of the dollar amount on all cross-border transactions - i.e., transactions processed through the "Global Clearing Management System" or the "Mastercard Debit Switch" when the country of the merchant or machine is different than your country, as cardholder.
PREAUTHORIZED TRANSFER SERVICES
* You may arrange for the preauthorized automatic deposit of funds to your checking account(s), savings account(s),money market account(s), and NOW account(s).
* You may arrange for the preauthorized automatic payments or other transfers from your checking account(s), savings account(s), money market account(s), and NOW account(s).
SERVICES PROVIDED THROUGH USE OF INTERNET BANKING Centennial Bank offers its customers use of our Internet Banking service.
Limitations Not all internet banking services are available for all account types. Refer to your new account documents for details.
Messages Communicate with Centennial Bank via this secure message system.
View Accounts View account information and transaction history of your Centennial Bank checking, NOW, Money Market account and savings accounts; review account detail of your Centennial Bank mortgage, time deposits, loans, credit cards and IRAs.
Account Transfers Transfer funds between your Centennial Bank accounts online. Note: Some accounts may have limitations.
Documents View electronic versions of your paper-based bank statements and notices. To stop a delivery of your paper statement and receive your statements via email, you must edit your profile to enroll in E-Statements. With E-Statements, Centennial Bank customers can view statements for 24 consecutive months from the date of enrollment.
Check Orders Order Checks from the convenience of your computer.
Bill Payments Centennial Bank's Bill Payment services allow you to set up payees, securely make one-time or scheduled recurring payments from any of your Centennial Bank checking and NOW accounts, review payment records and more. Centennial Bank works with most major companies so you may enroll and receive electronic bills directly from Bill Payment.
Tax Payments Access The Electronic Federal Tax Payment System tax payment service, provided free by the U.S. Department of the Treasury. After you've enrolled and received your credentials, you can pay any tax due to the Internal Revenue Service (IRS) using this system.
Alerts Setup automatic notification of account activities, including minimum and maximum balance thresholds, NSF/OD activity, loan payment and time deposit renewal information.
Enroll in Mobile Banking As an Online Banking customer, if eligible, you also have the ability to enroll in Mobile banking. This service allows customers to check balances and account activity, transfer funds (dollar limitations may apply), pay bills (when you also subscribe to Centennial Bank's Online Bill Pay service), make mobile deposits (some restrictions may apply), locate ATMs and branches, all from the convenience of your mobile device.
Enroll in Save the CENTS As an Online Banking customer, if eligible, you also have the ability to enroll in the Save the CENTS service (some restrictions may apply). We will round up the amount of any MasterCard debit card purchase made by you or any MasterCard debit cardholder on your Checking Account to the next whole dollar amount in excess of the posted transaction amount and transfer the excess amount from your Checking Account to the designated Savings Account.
Enroll in Centennial Bank together with Zelle As an Online Banking customer, if eligible, you also have the ability to enroll in Centennial Bank together with Zelle (some restrictions may apply). Centennial Bank together with Zelle is a convenient way to send and receive money from friends, family and other people you know and trust. You can send money to almost anyone with an eligible U.S.-based bank account using their email address or U.S. mobile phone number. When you enroll and register in Centennial Bank together with Zelle using Centennial Bank's Online Banking or Centennial Bank's Mobile Banking we establish
a connection between your email address or U.S. mobile phone number and your eligible Centennial Bank checking account.
ELECTRONIC CHECK CONVERSION You may authorize a merchant or other payee to make a one-time electronic payment from your checking account using information from your check to pay for purchases or to pay bills.
LIMITATIONS ON TRANSACTIONS
TRANSACTION LIMITATIONS - CONSUMER DEBIT CARD.
CASH WITHDRAWAL LIMITATIONS. You may withdraw up to $500.00 through use of ATMs in any one day. There is a daily limit for all ATM withdrawal transactions. For security reasons, specific dollar limits are disclosed at the time the Debit Card is issued. Centennial Bank reserves the right to change dollar amount limits at any time upon prior notification.
POINT OF SALE LIMITATIONS. You may buy up to $1,500.00 worth of goods or services in any one day through use of our Point of Sale service.
OTHER WITHDRAWAL LIMITATIONS.
Centennial Bank together with Zelle Transactions are subject to limits on the amount and frequency of transfers from your account. These limits are designed to be flexible in order to protect the security and integrity of the service and accounts, including protecting you and all other users of the service. These limitations may be based on confidential fraud and risk criteria that are essential to our management of risk and the protection of you and the integrity of the service and may be modified at our sole discretion without advance notice.
OTHER LIMITATIONS
* We reserve the right to impose limitations for security purposes at any time. These limitations include limitations on the use of bill payment and internal and external transfers through our online/mobile banking channels.
* We reserve the right to deactivate any access device on or after 6 months of inactivity. An access device includes any channel that allows electronic transfers on an account such as Zelle, Bill Pay, and any other online account access.
(Please see Consumer Liability section for further definition) Customers will be notified within a minimum of 21 days of deactivation.)
LIMITS ON TRANSFERS FROM CERTAIN ACCOUNTS Federal regulation limits the number of checks, telephone transfers, online transfers, and preauthorized electronic transfers to an account you have with us and to third parties (including Point of Sale transactions) from money market and savings type accounts. You are limited to six (6) such transactions from each money market and/or savings type account(s) you have each month for purposes of making a payment to a third party or by use of a telephone or computer.
NOTICE OF RIGHTS AND RESPONSIBILITIES
The use of any electronic fund transfer services described in this document creates certain rights and responsibilities regarding these services as described below.
RIGHT TO RECEIVE DOCUMENTATION OF YOUR TRANSFERS.
TRANSACTION RECEIPTS. Depending on the location of an ATM, you may not be given the option to receive a receipt if your transaction is $15.00 or less. Upon completing a transaction of more than $15.00, you will receive a printed receipt documenting the transaction (unless you choose not to get a paper receipt). These receipts (or the transaction number given in place of the paper receipt) should be retained to verify that a transaction was performed. A receipt will be provided for any transaction of more than $15.00 made with your Debit Card at a Participating Merchant. If the transaction is $15.00 or less, the Participating Merchant is not required to provide a receipt.
PERIODIC STATEMENTS. If your account is subject to receiving a monthly statement, all EFT transactions will be reported on it. If your account is subject to receiving a statement less frequently than monthly, then you will continue to receive your statement on that cycle, unless there are EFT transactions, in which case you will receive a monthly statement. In any case you will receive your statement at least quarterly.
PREAUTHORIZED DEPOSITS If you have arranged to have direct deposits made to your account at least once every 60 days from the same person or company:
* you can call us at (888)372-9788 to find out whether or not the deposit has been made.
USING YOUR CARD AND PERSONAL IDENTIFICATION NUMBER ("PIN"). In order to assist us in maintaining the security of your account and the terminals, the Debit Card remains our property and may be revoked or canceled at any time without giving you prior notice. You agree not to use your Debit Card for a transaction that would cause your account balance to go below zero, or to access an account that is no longer available or lacks sufficient funds to complete the transaction, including any available line of credit. including any available line of credit. We will not be required to complete any such transaction, but if we do, we may, at our sole discretion, charge or credit the transaction to another account; you agree to pay us the amount of the improper withdrawal or transfer upon request. Certain transactions involving your Debit Card require use of your PIN. Your PIN is used to identify you as an authorized user. Because the PIN is used for identification purposes, you agree to notify Centennial Bank immediately if your Debit Card is lost or if the secrecy of your PIN is compromised. You also agree not to reveal your PIN to any person not authorized by you to use your Debit Card or to write your PIN on your Debit Card or on any other item kept with your Debit Card. We have the right to refuse a transaction on your account when your Debit Card or PIN has been reported lost or stolen or
when we reasonably believe there is unusual activity on your account.
The security of your account depends upon your maintaining possession of your Debit Card and the secrecy of your PIN. You may change your PIN if you feel that the secrecy of your PIN has been compromised. You may change your PIN at an ATM or at any Centennial Bank branch.
RIGHTS REGARDING PREAUTHORIZED TRANSFERS.
RIGHTS AND PROCEDURES TO STOP PAYMENTS If you have instructed us to make regular preauthorized transfers out of your account, you may stop any of the payments. To stop a payment,
call us at: (888)372-9788 or write to:
Centennial Bank
P. O. Box 966
Conway, AR 72033
Email us at info@my100bank.com or use the current information on your most recent account statement,
or visit any of our branches.
We must receive your call or written request at least three (3) business days prior to the scheduled payment. If you call, please have the following information ready: your account number, the date the transfer is to take place, to whom the transfer is being made and the amount of the scheduled transfer. If you call, we will require you to put your request in writing and deliver it to us within fourteen (14) days after you call.
NOTICE OF VARYING AMOUNTS If you have arranged for automatic periodic payments to be deducted from your checking or savings account and these payments vary in amount, you will be notified by the person or company you are going to pay ten days prior to the payment date of the amount to be deducted. You may choose instead to get this notice only when the payment would differ by more than a certain amount from the previous payment, or when the amount would
fall outside certain limits that you set.
OUR LIABILITY FOR FAILURE TO STOP PREAUTHORIZED TRANSFER PAYMENTS If you order us to stop
one of the payments and have provided us with the information we need at least three (3) business days prior to the scheduled transfer, and we do not stop the transfer, we will be liable for your losses or damages.
YOUR RESPONSIBILITY TO NOTIFY US OF LOSS OR THEFT. If you believe your Debit Card or PIN or internet banking access code has been lost or stolen, call us at: (888)372-9788 (Monday - Friday, 7 a.m. to 7 p.m. Central Time. Saturday hours are 8 a.m. to 2 p.m. Central Time) or write to: Centennial Bank
P. O. Box 966 Conway, AR 72033 Email us at info@my100bank.com, or use the current information on your most recent account statement, or visit any of our branches.
You should also call the number or write to the address listed above if you believe a transfer has been made using the information from your check without your permission.
CONSUMER LIABILITY. Tell us AT ONCE if you believe your Debit Card, access device, PIN or internet banking access code has been lost or stolen or if you believe that an electronic fund transfer has been made without your permission using information from your check. "Access device" is defined as any phone, tablet, desktop or laptop computer, or other electronic device by which debit card, PIN, internet banking code, or account information can be used to perform EFT transactions via mobile wallet or other means (such as PayPal, Zelle, Venmo, Cash App or any other Peer to Peer {P2P} money transfer service). Telephoning is the best way of keeping your possible losses down. You could lose all the money in your account (plus your
maximum overdraft line of credit, if applicable). If you tell us within two (2) business days after you learn of the loss of your Debit Card, PIN, or access device you can lose no more than fifty dollars ($50) if someone used you Debit Card, PIN, or access device without your permission. If you DO NOT tell us within two (2) business days after you learn of the loss of your Debit Card, PIN, or access device and we can prove we could have stopped someone from using your Debit Card, PIN, or access device without your permission if you had given us notice, you can lose as much as five hundred dollars ($500).
Also, if your statement shows transfers you did not make, including those made by card, code, or other means, tell us at once. If you do not tell us within sixty (60) days after the statement was transmitted to you, you may not receive back any money you lost after the sixty (60) days, and therefore, you could lose all the money in your account (plus your maximum overdraft line of credit, if applicable), if we can prove that we could have stopped someone from taking the money had you given us notice in time. If a good reason (such as a long trip or hospital stay) keeps you from giving the notice, we will extend the time periods.
CONSUMER LIABILITY FOR UNAUTHORIZED TRANSACTIONS INVOLVING CONSUMER DEBIT CARD The
limitations on your liability for unauthorized transactions described above generally apply to all electronic fund transfers. However, different limitations apply to certain transactions involving your card with the Mastercard branded card. If you promptly notify us about an unauthorized transaction involving your card and the unauthorized transaction took place on your Mastercard branded card, including any PIN-based ATM or POS transactions, zero liability will be imposed on you for the unauthorized transaction. In order to qualify for the zero liability protection, you must have exercised reasonable care in safeguarding your card from the risk of loss or theft and, upon becoming aware of such loss or theft, promptly reported the loss or
theft to us.
IN CASE OF ERRORS OR QUESTIONS ABOUT YOUR TRANSACTIONS. In case of errors or questions about your electronic fund transfers, call us at: (888)372-9788 or write to: Centennial Bank P. O. Box 966 Conway, AR 72033 or email us at: info@my100bank.com or visit any of our branches or use the current information on your most recent account statement.
Notification should be made as soon as possible if you think your statement or receipt is wrong or if you need more information about a transaction listed on the statement or receipt. You must contact Centennial Bank no later than 60 days after we sent you the first statement on which the problem or error appears. You must be prepared to provide the following information:
* Your name and account number.
* A description of the error or transaction you are unsure about along with an explanation as to why you believe it is an error or why you need more information.
* The dollar amount of the suspected error.
If you provide oral notice, you will be required to send in your complaint or question in writing within ten (10) business days. We will determine whether an error occurred within ten (10) business days (twenty (20) business days for new accounts) after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days (ninety (90) days for new accounts and foreign initiated or Point of Sale transfers) to investigate your complaint or question. If we decide to do this, we will credit your account within ten (10) business days (twenty (20) business days for new accounts) for the amount
which you think is in error, so that you will have the use of the money during the time it takes to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not credit your account. The extended time periods for new accounts apply to all electronic fund transfers that occur within the first thirty (30) days after the first deposit to the account is made, including those for foreign initiated or Point of Sale transactions.
We will tell you the results within three (3) business days after completing our investigation. If we decide that there was no error, we will send you a written explanation.
You may ask for copies of the documents that we used in our investigation.
LIABILITY FOR FAILURE TO COMPLETE TRANSACTION. If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages as provided by law. However, there are some exceptions. We will NOT be liable, for instance:
* If through no fault of ours, you do not have enough money in your account to make the transfer.
* If the transfer would result in your exceeding the credit limit on your line of credit, if you have one.
* If the electronic terminal was not working properly and you knew about the breakdown before you started the
transfer.
* If circumstances beyond our control (such as fire or flood, computer or machine breakdown, or
failure or interruption of communications facilities) prevent the transfer, despite reasonable
precautions we have taken.
* If we have terminated our Agreement with you.
* When your Debit Card has been reported lost or stolen or we have reason to believe that something
is wrong with a transaction.
* If we receive inaccurate or incomplete information needed to complete a transaction.
* In the case of preauthorized transfers, we will not be liable where there is a breakdown of the system
which would normally handle the transfer.
* If the funds in the account are subject to legal action preventing a transfer to or from your account. If
the electronic terminal does not have enough cash to complete the transaction.
There may be other exceptions provided by applicable law.
CHARGES FOR TRANSFERS OR THE RIGHT TO MAKE TRANSFERS.
PER TRANSACTION CHARGE We may assess a fee for each preauthorized transfer, ATM transaction, telephone transaction or Point of Sale purchase you make. Please see the applicable Schedule of Fees to determine the applicable amount.
FEE You may be charged a fee for withdrawals of cash under certain circumstances, whether they take place at proprietary machines or through a network or are Point of Sale transfers or transfers made without the use of your Debit Card. The circumstances under which such charges will be assessed, as well as the amount of the charge, are included in the current Schedule of Fees, which is hereby incorporated into this document.
SCHEDULE OF FEES The schedule of fees referred to above is being provided separately and is incorporated into this document by reference. Additional copies of the schedule may be obtained from Centennial Bank upon request.
The Schedule of Fees may also be found on the Centennial Bank website (www.my100bank.com)
DISCLOSURE OF ACCOUNT INFORMATION We will disclose information to third parties about your account or electronic fund transfers made to your account:
1. Where necessary to complete a transfer or to investigate and resolve errors involving the transfer(s); or
2. In order to verify the existence and condition of your account for a third party such as a credit bureau or merchant; or
3. In order to comply with government agency or court orders; or
4. If you give us your permission in a record or writing.
ADDITIONAL PROVISIONS
Your account is also governed by the terms and conditions of other applicable agreements between you and Centennial Bank.
Zelle and the Zelle related mark are wholly owned by Early Warning Services, LLC and are used herein under license.
Centennial Bank's Schedule of Fees
The following fees may be assessed against your account:
Note: Some fees may not apply to all account types. If you have an account, please see the Truth in Savings document provided in your account opening packet for fee exclusions.
Consumer Billpay
Basic Bill Pay Service Free
Expedited Electronic Payment $6.95
Charitable Donation $1.99 per transaction
Gift Pay $2.99 per transaction
Overnight Expedited Check Payment $34.95
Second Day Expedited Check Payment $29.95
Business Billpay
Basic Bill Pay Service Free
Bill Pay Service with Payroll Processing $15.00 per payroll file
Expedited Electronic Payment $6.95
Charitable Donation $1.99 per transaction
Gift Pay $2.99 per transaction
Overnight Check Payment $34.95
Second Day Expedited Check Payment $29.95
Cash Processing Fee - All Business Checking Accounts
No charge for cash deposits up to $7500.00 per month on all business checking account types.
$ .20 per each $100.00 in excess of $7500.00 per month
Check Fees
Cashier's Checks (Customers Only) $7.00
Check Printing Varies, based on style of check ordered
Copy of Check $2.00 each
Temporary Check Printing $1.00 each
Non-Sufficient Funds/Overdraft Fees
Non-Sufficient Funds Fee* $35.00 per returned item
Overdraft Fee* $35.00 per paid item
*Above fees incurred on the same day may appear on a periodic statement as
one sum of all fees incurred that day.
*A non-sufficient funds item or overdraft item may be created by check,
In-person withdrawal, ATM withdrawal, or other electronic means.
IMPORTANT : you agree that more than one (1) attempt may be made to submit a returned item for payment and additional fees may be charged to you as a result of a retuned item and resubmission(s).
Miscellaneous Fees
Account Activity Printout $2.00
Account Research/Reconciliation $25.00 per hour, plus $2.00 per item
Closing Account Fee (within 6 months of account opening) $25.00
Collection Items (incoming and outgoing) $35.00 per item
Canadian Item Processing $15.00 per item
Dormant Account Fee (an account becomes dormant if we have had no communication with you regarding your account(s) in (365 days for c per month checking accounts or 730 days for Savings and Money Market accounts) $5.00
ATM Balance Inquiry Fee or Transaction Fee at a Non-Centennial Bank or Non-Publix ATM
$2.00* each
International ATM Balance Inquiry Fee or Transaction Fee $5.00* each
*Present ATM receipts to a teller or banker for reimbursement of ATM fees within
60 days of transaction.
Foreign Currency Conversion $35.00
Garnishments and Levies $150.00
Hold Statement $10.00 per month
International Card Purchase (ISA FEE) 1% of purchase amount
IRA Transfer Fee (when transfer is outside Centennial Bank) $50.00
Lock Bag Small $35.00; Large $40.00
Medallion Stamp (Customers Only) $25.00
Night Deposit Keys (above 2) $2.00 each
Photocopies $1.00 per page
Statement Copies $5.00 each
Stop Payment Fee $35.00
Telephone Transfers ($25 Minimum) $2.00 each
Zipper Bag $5.00
Safe Deposit Box Fees
A variety of Safe Deposit Box are offered; contact your local branch for size availability and pricing
Varies based on box size, $5 discount available if payment is drafted automatically each year.
Drilling Fee $250.00
Late Fee $10.00
Lost Key/Key Deposit $25.00
Savings/Money Market Transaction Limitations
You may make 6 withdrawals from your account every month. You will be charged for withdrawals in excess of 6 per month.
*Exception: Christmas Savings account will be charged $5 for each withdrawal except for the annual payout in November. Savings - $5 each withdrawal in excess of 6 per month
Money Market - $10 each withdrawal in excess of 6 per month
Wire Transfer Fees
All Incoming Wires $15.00
Outgoing Domestic Wire Transfers $25.00
Outgoing Foreign Wire Transfers $50.00
We may require no less than 7 days notice in writing before each withdrawal
from an interest-bearing account other than a time deposit, or from any other
savings account as defined by Regulation D.