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eCheck (Bill Pay)
This is your eCheck agreement with AbbyBank (bank). You may use AbbyBanks bill paying service, eCheck, to direct AbbyBank to make payments from your designated checking account to the Payees you choose in accordance with this agreement. The terms and conditions of this agreement are in addition to the account agreements, disclosures and other documents in effect from time to time governing your account.
Customer support: You may call AbbyBank directly at 800-288-2229 during normal banking hours. See www.abbybank.com for AbbyBank hours.
Service Fees: The fees listed are only assessed if you choose to utilize the service associated with the fee.
Expedited/Rush Overnight Delivery (Check): $19.95
Expedited/Rush 2nd Day Delivery (Check): $14.95
Expedited/Rush 2nd Day Delivery (Electronic): $ 4.95
Charitable Donation: $ 1.99
Gift Check: $ 2.99
Using Bill Pay: As used in this Agreement, the term "Payee" means the person or entity to whom you wish a bill payment to be directed; "Payment Instruction" means the information provided by you to us for a bill payment to be made to the Payee (such as, but not limited to, Payee name, Payee account number, and Scheduled Payment Date); "Payment Account" means your checking account from which a bill payment will be made; "Business Day" means Monday through Friday, excluding Federal Reserve holidays; "Scheduled Payment Date" means the Business Day of your choice upon which your bill payment will begin processing; and "Cutoff Time" means 7:00 a.m. and 2:00 p.m. CST Time on any Business Day and is the time by which you must transmit Payment Instructions to have them considered entered on that particular Business Day.
To gain access to eCheck, you must sign on to AbbyBank eBanking (online banking) by entering your eBanking ID and password (PIN) on AbbyBank's web page. Select "eCheck" tab from any eBanking screen.
To use eCheck, you must provide information online to us to identify your Payees. You may pay any Payee with-in the United States (including U.S. territories and APOs/AEOs). AbbyBank is not responsible for payments that cannot be made due to incomplete, incorrect, or outdated information. AbbyBank reserves the right to refuse the designation of a Payee for any reason. First select the Add a Payee tab located in eCheck. You can follow the on-screen prompts for paying a Company, a Person or a Bank or Credit Union to search the extensive database for existing Payees or set up a new Payee. You must provide sufficient information about a Payee to permit us to properly direct a payment and permit the Payee upon receipt of a payment to identify you as the payment source. You do this by filling in all required fields with accurate information, as directed by the eCheck screen messages. By providing us with the names and account information of those Payees to whom you wish to direct payment, you authorize us to follow the Payment Instructions that we receive through the payment system.
Payments will be delivered to payees in one of two ways:
1. Electronic Payment: This is the preferred method. When you enter Payee information while creating a new Payee, the eCheck program will search an extensive database for a match to an existing electronic payee. Electronic payments typically are delivered in 1-3 business days.
2. Check Payment: If the Payee is not in the electronic database, a check will be printed and mailed to the Payee. The check will have your bank account number on it, and will clear your account whenever the Payee deposits the check. Check payments are typically delivered in 3-5 business days.
Once the Payee has been created, you must schedule a payment. eCheck will provide an estimated delivery date; however, please note this is only an estimate and not a guarantee. When we receive a Payment Instruction, you authorize us to debit your Payment Account and remit funds to the Payee on your behalf.
Before an electronic payment is processed, available funds will be verified and withdrawn from your account. If there are insufficient funds, eCheck will attempt to pay the bill twice a day, at 7:00 am and at 2:00 pm CST, for each of the next five business days.
You will be able to set up the following types of bill payments:
1. Single Payment: You may schedule a payment to be made one time to a Payee. The payment may be scheduled on a future date, or on the same day that you enter the Payment Instruction provided you enter the Payment Instruction by the Cutoff Time. Enter a payment amount in the Amount box and select your payment date, then click the Pay button next to the payee you wish to pay. A single payment will be processed on the business day (generally Monday through Friday, except certain holidays) that you designate as the payment's processing date, provided the payment is submitted prior to the daily cut-off time on that date. A single payment submitted after the cut-off time on the designated process date will be processed on the next business day.
2. Recurring Payment: You may schedule payments to Payees to be automatically initiated in a fixed amount on the same scheduled payment frequency. When a recurring payment is processed, it is automatically rescheduled by the system. Based upon your selected frequency settings for the payment, a processing date is calculated for the next occurrence of the payment. If the calculated processing date is a non-business date (generally weekends and certain holidays), it is adjusted based upon the following rules: If the recurring payment Pay Before option is selected, the processing date for the new occurrence of the payment is adjusted to the first business date prior to the calculated processing date; or if the recurring payment's Pay After option is selected, the processing date for the new occurrence of the payment is adjusted to the first business date after the calculated processing date. Click the button by the Payee that says Make it Recurring to schedule your recurring payment. You may make payments weekly, bi-weekly, semi-monthly, monthly, quarterly, semi-annually or annually. If the Scheduled Payment Date does not exist in a certain month, then the payment will be initiated on the last Business Day of the month. For example, if your frequency settings for the recurring payment specify the 29th, 30th, or 31st as a particular day of the month for processing and that day does not exist in the month of the calculated processing date, then the last calendar day of that month is used as the calculated processing date.
You will be provided a confirmation number for each payment you schedule using eCheck. You will also see all pending payments in the Pending section of the Payments screen prior to the Scheduled Payment Date. Once payments are processed, they can be seen on the History screen.
You may schedule Duplicate Payments. A Duplicate Payment is one that is scheduled to be made to the same Payee on the same date for the same amount as a previously scheduled payment. A duplicate payment is different from a Recurring Payment. A Recurring Payment is scheduled for the same amount to the same Payee on a recurring schedule.
It is anticipated that most transactions will be processed on the next Business Day after your Scheduled Payment Date, and arrive approximately 3-5 Business Days after your selected Scheduled Payment Date. Due to circumstances beyond our control, particularly delays in handling and posting payments by slow responding Payees or financial institutions, some transactions may take a day or even a few days longer to be credited by your Payee to your account. For this reason, it is necessary that all Scheduled Payment Dates selected by you be no less than five (5) Business Days before the bill's actual due date if paid by check and three (3) Business Days before the bill's actual due date if paid by electronic funds transfer, not the late date and/or a date in the grace period. Payment instructions entered after the Cutoff Time or on non-Business Days will be considered entered in eCheck on the next Business Day. For Recurring Payments, this means that you must allow additional time for months in which weekends or holidays reduce the number of Business Days between the Recurring Payment date and the bill's actual due date. In an event, including, but not limited to, choosing a Scheduled Payment Date less than five (5) Business Days before the bill's actual due date if paid by check and three (3) Business Days before the bill's actual due date if paid by electronic funds transfer, the risk of incurring and the responsibility for paying any and all late charges or penalties shall be borne by you.
The system will calculate the Estimated Arrival Date of your payment. This is only an estimate, so please allow ample time for your payments to reach your Payees.
Liability: We will use our best efforts to make all your payments properly. However, we shall incur no liability if we are unable to complete any payments initiated by you through eCheck because of the existence of any one or more of the following circumstances:
1. If, through no fault of ours, your Payment Account does not contain sufficient funds to complete the transaction or the transaction would exceed the credit limit of your overdraft protection account;
2. eCheck or eBanking is not working properly and you know or have been advised by us about the problem before you execute the transaction;
3. The Payee mishandles or delays a payment sent by us;
4. You have not provided us with the correct or updated name, address, phone number or account information for the Payee, or you have not provided us with accurate personal information either during enrollment or on your eBanking/eCheck Application, or you have otherwise provided incomplete Payment instructions; or,
5. Circumstances beyond our control (such as, but not limited to, fire, flood, or interference from an outside force) prevent the proper execution of the transaction and we have taken reasonable precautions to avoid those circumstances.
Provided none of the foregoing five (5) exceptions are applicable, if we cause an incorrect amount of funds to be removed from your Payment Account or cause funds from your Payment Account to be directed to a Payee which does not comply with your Payment Instructions, we shall be responsible for returning the improperly transferred funds to your Payment Account and for directing to the proper Payee any previously misdirected transactions.
In addition,
You are solely responsible for controlling the safekeeping of and access to your Personal Identification Number (PIN).
If you want to terminate another person's authority to use the Bill Pay service, you must notify
AbbyBank Customer Support and arrange to change your PIN.
You will be responsible for any bill payment request you make that contains an error or is a duplicate of another bill payment.
AbbyBank is not responsible for a bill payment that is not made if you did not properly follow the instructions for making a bill payment.
AbbyBank is not liable for any failure to make a bill payment if you fail to promptly notify AbbyBank after you learn that you have not received credit from a Payee for a bill payment.
AbbyBank is not responsible for your acts or omissions or those of any other person, including, without limitation, any transmission or communications facility, and no such party shall be deemed to be AbbyBank's agent.
A bill payment is a "Pending Payment" starting from the time you enter Payment Instructions until the payment is "Processed". A bill payment is "Processed" starting at the Cutoff Time on the Scheduled Payment Date. A bill payment can be changed or cancelled any time prior to the cutoff time on the scheduled processing date (including Recurring Payments) by following the directions within eCheck. There is no charge for canceling or editing a Scheduled Payment. A canceled payment will not appear on your Payment History.
We may not have a reasonable opportunity to act on any stop payment or cancellation order given after a payment is "Processed". If you desire to cancel or stop any payment that has been processed, you must call AbbyBank at 715-223-2345 or 800-288-2229. If you call, we may also require you to present your request in writing within fourteen (14) days after you call. Although we will make every effort to accommodate your request, we will have no liability for failing to do so. Stop payment requests will be accepted only if we have a reasonable opportunity to act on such requests. Stop payment requests sent to us via electronic mail or in any other manner may not reach us in time for us to act on your request. The charge for each stop payment order will be the then current charge for such service, as amended from time to time.
Once your scheduled bill payment is "Processed", we will relay your payment information to a third party vendor, who in turn will remit payment to your Payee by one of the following means, at the vendor's sole discretion: (1) by electronic funds transfer; (2) by mailing your Payee a check drawn on your personal account. Electronic funds transfers will be withdrawn from your account on the Scheduled Payment Date. Payments by check will be withdrawn from your account when the check is presented to the bank for payment from your account.
Person to Person Payments:
Person to Person Payment (P2P) is a secure online, person-to-person payment service that allows you to electronically send money to virtually anyone who has a U.S.-based email address and a deposit account at a U.S. financial institution.
To schedule a P2P transaction, click the Pay a Person button. Indicate that you want to pay them by email. Follow the on-screen prompts to create your Payee and your Keyword. You will need to provide the Keyword to your Payee. When you establish a Payee in P2P, you must activate your Payee by having a code sent to a contact number on file. Once you have successfully added a Payee, he or she will receive an email with instructions to access a secure website to provide their bank information, plus enter the Keyword you gave them. The email link will be valid for 9 days. If not activated within 9 days, you will need to reset the key word in your Payee list. Payments typically settle within 1-2 business days after completion of activation.
GiftPay:
GiftPay can be used to send gifts to people or make donations to charities.
For Gifts - Click the GiftPay button. Click the Add Recipient button to add your gift recipient. Follow on-screen prompts for adding Payee. To schedule a gift payment, click Send gift from the GiftPay payee list. Key payment information and select the occasion. A variety of holidays or occasions are available. Enter your own customized message to appear on the check stub. Review a sample of your check. Fees apply.
For Donations - Click the GiftPay button. Click the Add Recipient button to add your donation recipient. Follow on-screen prompts for adding Payee. To schedule a donation payment, click Send donation from the GiftPay payee list. Key payment information. Donations may be customized to include recognition of someone, receive an acknowledgement and create email notifications. Enter your own customized message to appear on the check stub. Review a sample of your check. Fees apply.
Expedited Payments: Fees apply.
Prior to daily cut-off times, check payments can be scheduled for overnight or 2nd day delivery. If you properly follow the procedures described herein for Expedited/Rush Delivery, and we fail to send a payment according to the Payment Instructions received, we will bear responsibility for late charges (up to a maximum of $50.00 per scheduled payment per business Payee.) AbbyBank reserves the right to request written notification of the error and confirmation of late charges imposed.
Statements: All your payments made through eCheck will appear on your monthly account statement(s). You can also view payment activity on the eBanking Account Transaction screen.
Canceling the eCheck Service. You may cancel your use of eCheck at any time by sending an electronic message or request to service@abbybank.com or by calling AbbyBank at 715-223-2345 or 800-288-2229. If you notify us by telephone, we may request that you put your request in writing. We cannot cancel your eCheck service until all Pending Payments have cleared your Payment Account. If you have Pending Payments and do not want to wait for them to clear, you may individually delete these future payments. You will not receive a refund of any service fee if you cancel. AbbyBank may cancel or suspend eCheck, in whole or in part, at any time without prior notice. Cancellation or suspension shall not affect your liability or obligations for any payments made under this Agreement on your behalf.
Returned Bill Pay Transactions: In using eCheck, you are requesting that we make payments for you from your Payment Account. If we are unable to complete the transaction for any reason associated with your Payment Account (for example, there are not sufficient funds in your Payment Account to cover the transaction), the transaction may not be completed. In some instances, you will receive an overdraft notice from the Bank. In such case, you agree that:
You will reimburse us immediately upon demand for the transaction amount that has been returned to us;
You will reimburse us for any fees imposed by the Bank as a result of the return;
You will reimburse us for any fees we incur in attempting to collect the amount of the return from you; and,
We are hereby authorized to report the facts concerning the return to a credit reporting agency.
Contact and/or Address Changes: You agree to promptly notify the bank of any address change, electronic mail address change, and/or any change to your telephone number.
Payee Limitation: We reserve the right to refuse to pay any Payee to whom you may direct a payment for security reasons or any other reason. We will notify you promptly through your contact and/or address information we have on our records if we decide to refuse to pay a Payee designated by you. This notification is not required, however, if you attempt to make a prohibited payment under this Agreement.
Payment (CAP) Limits: The Bank reserves the right to establish and assign to you Payment limits for the Service and to modify such limits from time to time in the Bank's sole discretion, and you agree to comply with all such limits. Depending on bank authorization, the following limits are in effect.
Maximum Transaction Amount: $ 99,999.99
Email Payments (P2P): $ 2,500.00
Pay An Individual: $ 1,000.00 per transaction/$2,000.00 per processing day.
Additional restrictions may apply. Contact AbbyBank at (800) 288-2229, or service@abbybank.com; or by mail at PO Box 648, Abbotsford, WI 54405 for more information.
Information Authorization: Your enrollment in eCheck may not be fulfilled if we cannot verify your identity or other necessary information. Through your enrollment in eCheck, you agree that we reserve the right to request a review of your credit rating at our own expense through an authorized bureau. In addition, you agree that we reserve the right to obtain financial information regarding your account from a Payee to resolve payment-posting problems.
Closed Account: You are responsible for any outstanding eCheck payments if you choose to close your bill payment account. You are to inform the bank of any outstanding payments at the time you close your bill payment account.
Termination:
AbbyBank has the right to terminate this agreement at any time.
You may terminate this agreement by written or acceptable notice to AbbyBank.
AbbyBank is not responsible for any fixed payment made before AbbyBank has a reasonable opportunity to act on your termination notice.
You remain obligated for any payments made by AbbyBank on your behalf.
Amendment: AbbyBank has the right to change this agreement at any time and by notifying you electronically upon your access to online eCheck or as otherwise permitted by law.