Print
BILL PAYER AGREEMENT
This is your bill paying agreement with PHENIX PRIDE FEDERAL CREDIT UNION. You may use PHENIX PRIDE FEDERAL CREDIT UNION'S bill paying service, BILL PAYER, to direct PHENIX PRIDE FEDERAL CREDIT UNION to make payments from your designated share draft account to the Merchants you choose in accordance with this agreement. The terms and conditions of this Agreement are in addition to the Account agreements, disclosures and other documents in effect from time to time governing your Account (the
Account Rules).
"You" or "your" means each person who signs the bill paying enrollment form or is otherwise authorized to use the Service. "Merchant" means anyone, including the Financial Institution, you designate and the Financial Institution accepts as a payee.
HOW TO SET UP MERCHANTS/PAYMENTS
IF YOU WANT TO ADD A NEW MERCHANT TO YOUR LIST OF AUTHORIZED PAYEES, YOU MUST USE THE "ADD MERCHANT" BUTTON IN THE BILL PAYER SECTION OF YOUR HFS INTERNET SERVICE, SUBMIT YOUR REQUEST IN WRITING, OR SPEAK TO A SERVICE REPRESENTATIVE. You may add a new fixed payment to a Merchant, only if the Merchant is on your authorized list of payees, and by accessing the Service and entering the appropriate information. Most other additions, deletions, or changes can be made by using the Service or in writing.
The Credit Union reserves the right to refuse the designation of a Merchant for any reason. Each Merchant accepted by the Credit Union will be assigned a merchant code.
The Credit Union is not responsible if a Bill Payment cannot be made due to incomplete, incorrect, or outdated information provided by you regarding a Merchant or if you attempt to pay a Merchant that is not on your Authorized Payee list.
ACCESSING THE SERVICE
When you complete your bill paying enrollment form, you will be given an opportunity to request a Temporary Personal Identification Number (PIN). The Credit Union will make every effort to accommodate your request.
Each time you access the Service, you will be asked to enter your Subscriber ID ( 4 digit account number ), and PIN ( as you selected). Correct responses will give you access to the Service.
THE BILL PAYING PROCESS
The Credit Union will process variable payments on the business day (generally Monday through Friday, except holidays) you designate the bill is to be processed, provided the payment request is received prior to the cut-off time set by the Financial Institution, which is currently 4:00 p.m. EST. Variable bill requests received after the business day cut off time, or at any time on a non-business day will be processed on the next business day. The Credit Union reserves its right to change the cut-off time by giving you notice if it changes.
FOR RECURRING PAYMENT REQUESTS, IF YOU DESIGNATE A PROCESSING DATE OF THE 28TH THROUGH THE 31ST OF A MONTH, PROCESSING WILL BE INITIATED ON THE LAST CALENDAR DAY OF THE MONTH. Otherwise, recurring payment requests will be processed on the dates you have
designated, unless such date falls on a non-business day resulting in your payment being processed on the next business day.
YOU MUST ALLOW AT LEAST FIVE (5) BUSINESS DAYS, PRIOR TO THE DUE DATE, FOR EACH BILL PAYMENT (RECURRING OR VARIABLE) TO REACH THE MERCHANT. (IT IS THE RESPONSIBILITY OF THE SUBSCRIBER TO SCHEDULE/ACTIVATE RECURRING PAYMENTS) (MID WEST- 7 DAYS-PRIMARILY CLIENTS ON MOUNTAIN TIME) (WEST COAST - 8 DAYS)
You agree to have available and collected funds on deposit in the account you designate in amounts sufficient to pay for all Bill Payments requested, as well as, any other payment obligations you have to the Credit Union. The Credit Union reserves the right, without liability, to reject or reverse a Bill Payment if you fail to comply with this requirement or any other terms of this agreement. If you do not have sufficient funds in the Account and the Credit Union has not exercised its right to reverse or reject a Bill Payment, you agree to pay for such payment obligations on demand. You further agree the Credit Union, at its option, may charge any of your accounts with the Credit Union to cover such payment obligations.
Any Bill Payment can be changed or canceled, provided you access the Service prior to the cut-off time on the business day prior to the business day the Bill Payment is going to be initiated.
LIABILITY
You are solely responsible for controlling the safekeeping of, and access to, your Personal Identification Number (PIN). You are liable for all transactions you make or that you authorize another person to make even if that person exceeds his or her authority. If you want to terminate another person's authority, you must notify the Credit Union and arrange to change your PIN. You will be responsible for any Bill Payment request you make that contains an error or is a duplicate of another Bill Payment.
The Credit Union is not responsible for a Bill Payment that is not made if you did not properly follow the instructions for making a Bill Payment. The Credit Union is not liable for any failure to make a Bill Payment if you fail to promptly notify the Credit Union after you learn that you have not received credit from a Merchant for a Bill Payment. The Credit Union is not responsible for your acts or omissions or those of any other person, including, without limitation, any transmission or communications facility, and no such party shall be deemed to be the Credit Union's agent. In any event, the Credit Union will not be liable for any special, consequential, incidental, or punitive losses, damages, or expenses in connection with this Agreement or the Service, even if the Credit Union has knowledge of the possibility of them. The Credit Union is not liable for any act, failure to act or delay in acting if it is caused, in whole or in part, by any cause beyond the Credit Union's reasonable control.
Amendment and Termination
The Credit Union has the right to change this Agreement at any time by notice mailed to you at the last address shown for the Account on the Credit Union's records, by posting notice in branches of the Credit Union , or as otherwise permitted by law.
The Credit Union has the right to terminate this Agreement at any time. You may terminate this Agreement by written notice to the Credit Union. The Credit Union is not responsible for any fixed payment made before the Credit Union has a reasonable opportunity to act on your termination notice. You remain obligated for any payments made by the Credit Union on your behalf.
Fees
There is no recurring fee for the Bill Paying Service included with HFS for an unlimited number of monthly payments.
Charges for Customer requested Services and Other Items
These charges will only be assessed if you request one or more of the services listed here. There will be NO Charge for any item if needed to correct a Credit Union error.
Written Correspondence to Merchant....................................................................$10.00
Per proof of Payment not necessitated by a dispute..............................................$10.00
Payments returned due to customer error..............................................................$5.00
The Credit Union reserves the right to charge you for research time involving payments no longer available in your screen history. You will be informed of any such charges before they are incurred.
Special Disclosures Regarding telephone bill paying
Bill payments are processed by Electronic Fund Transfers (EFT). Please see the Electronic Fund Transfers Disclosure Statement included, or, received when you opened your account, which discloses important information concerning your rights and obligations.
You agree that this account and any transactions relating to this account are governed by the laws of the state of Georgia and any disputes shall be settled in the state of Georgia.
You agree to retain a copy of the Agreement for your records.
